UPHOLSTERY CLEAN - STANDARD TERMS & CONDITIONS

These Terms and Conditions govern the services provided by Upholstery Clean. By engaging our services, the client agrees to be bound by the terms set out here. Upholstery Clean reserves the right to amend these Terms and Conditions without prior notice. The most current version supersedes all previous versions.

Water is used during the cleaning process; however, carpets can be walked on straight after the process on condition that the soles of the feet or shoes are clean. This is to prevent dirt from dragging onto the clean carpet. Overshoes can be provided on request. Most carpet types will fully dry out within 24 hours; however, some carpets can take longer, based on the pile type and atmospheric conditions. Permissible drying times can be up to 48 hours. Please allow this time frame before contacting Upholstery Clean. Upholstery drying times vary depending on the type of material, soiling and the atmospheric conditions. Permissible drying times can be up to 72 hours. Please allow this time frame before contacting Upholstery Clean.

While most stains can be treated and removed, it is impossible to guarantee the removal of all stains as the chemical composition of the fibres can be altered during stain impregnation. Our trained technicians use their experience to achieve the best possible results.

Upholstery Clean will not be held responsible for damage arising on carpets and fabrics due to previous cleaning, wear, or pile shading of fibres.

The client must secure or remove all fragile and breakable items before cleaning. Heavy items will not be moved if they are considered unsafe due to health and safety reasons. Any items that are specifically required to be moved and deemed heavy must be emptied by the client before we arrive for the works to be carried out.

If this has not been carried out, we will clean around the furniture. If the client insists that we move furniture that has not been emptied (and if it is safe to do so) this will be done at the clients own risk. Furniture is not designed to be moved whilst full (added weight), and damage can occur, i.e. buckling, twisting, legs breaking, etc. Therefore, Upholstery Clean is not responsible for any damage in this instance. Furthermore, Upholstery Clean reserves the right not to be accountable for: cleaning job not complete due to the lack of water; third party (pets included) entering or present at the client's premises during the cleaning process, who causes re-soiling/damage; wear or discolouring of fabric/fibres becoming more visible once soil has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet & upholstery cleaning processes, or odours re-activated from old spills/stain and discoloration of fibres due to old spills and stains which were not apparent before the clean.

Furnishings are cleaned by generally accepted industry standards, with due diligence and care. Yet, the appearance of such furnishings can be negatively affected because of the variables involved with the blends of fibres, soiling and environmental conditions that may exist, Upholstery Clean cannot be held responsible for the following: aging or deterioration, migrating marks from back of fabrics, unstable dyes, deteriorated foam cushions, restoring white fabrics, urine contamination, finish or glaze loss, frayed piping or welting, broken zips, breakdown of fabric backing, shrinkage, removal of stains, browning, fading, water marking, yellowing, pre-existing wear & tear, loose frames/legs, nicked wood trim, loose or missing buttons.

Special Note * Fibres and fabrics that become excessively soiled may not release all soil and stains without risk of colour damage. Therefore, Upholstery Clean accepts no responsibility if damage occurs in this instance. * Colour problems and stains may be hidden by excessive soil and only appear after the soil is removed. Therefore, Upholstery Clean has no responsibility should damage occur in this instance

Draft marks/venting marks along the edges by skirting boards, stairs, under doors, around radiator pipes, furniture and furniture legs may still remain after cleaning due to their intensity. These marks are usually permanent and unremovable.

Upholstery Clean cannot be held responsible for cellulosic browning caused by aged, deteriorating carpets and fabrics.

Upholstery Clean will not be held responsible for carpets fitted or laid over Parquet or Laminate flooring that has not been properly sealed or is damaged due to age and deterioration, which may buckle and warp due to humidity whilst cleaning.

All edgings and seams should be correctly fitted in normal circumstances. Therefore, it is the client’s responsibility to ensure this is the case before cleaning. Suppose any edgings or seams are not secure. In that case, Upholstery Clean will not accept any responsibility for any loose fibres/yarns subsequently becoming caught in any machinery and being pulled out due to this existing condition, or for any movement/parting of seams due to deterioration of carpet backing/glues/adhesive tapes.

Upholstery Clean will not be held responsible for odour resulting from a previous clean or pets and existing odours or odours reactivated from old spills/stains that could not be neutralised using our standard detergents.

No guarantee can be made on removing indentations from heavy furniture and crushed carpet fibres, usually along traffic areas and foot area patches in front of sofas. In addition to the pile of crushed carpet, the backing may also be indented. Heat, moisture, and hand-grooming with our equipment may help, but it will take time to return to normal, if it ever does at all. Severe cases may be permanent.

Shrinkage can occur when fibres/fabrics made up mostly of natural fibres (except Belgian Wilton’s – constructed of synthetic fibres, i.e. olefin with a natural backing) are exposed to moisture from accidents, maintenance spotting or non-professional cleaning attempts. Upholstery Clean will avoid such shrinkage problems by identifying susceptible fabrics/fibres. However, movement/shrinkage can also occur due to poorly fitted/repaired/replaced carpets/seams/edgings. Subsequently, Upholstery Clean will not be responsible for any such movement or shrinkage, due to these existing problems.

Special Note * A single row of gripper is adequate for general standard carpets however is not strong enough to hold in place a damp Wilton, or Woven carpet, for this reason Wilton and Woven carpet manufacturers require that their carpets be fitted with double grippers or triple pin grippers, Upholstery Clean will not be held responsible for shrinkage to Wilton’s or Woven carpets that have been fitted incorrectly or not fitted to the industry standards.

Fabrics exposed to heavy soil, heavy usage (children, pets, etc.), or strong light will eventually weaken and deteriorate. Fabrics made of mostly natural fibres are most sensitive to these conditions.

Special Note * Deteriorated fabric or oxidised colours coated with heavy ‘waxy’ soil may disguise certain conditions and not become apparent until after cleaning, i.e. colour loss, fabric splitting or fraying and loose worn fibres. Smart Clean will not be held responsible for these conditions should they become apparent.

Any protective agents applied by Upholstery Clean are done so according to the manufacturer’s instructions. They are not designed to give 100% protection but to assist in repelling moisture for a short period. There is no guarantee that they will stop any liquid from penetrating fibres, All protectors will wear out and lose their effectiveness, Upholstery Clean will not accept any responsibility for the product in what it can do and its limitations, and if there are any complaints/issues relating directly to the product then the client must contact the manufacturer directly in writing (details available on request).

Insecticide treatments applied by Upholstery Clean are done so according to the manufacturer’s instructions. They are not designed to give permanent protection but to assist in repelling pests for a short period of time. There is no guarantee that they will stop future infestations, All treatments will wear out and lose their effectiveness, Upholstery Clean will not accept any responsibility for the product in what it can do and its limitations, and if there are any complaints/issues relating directly to the product then the client must contact the manufacturer directly in writing (details available on request).

We reserve the right not to undertake a job if we have reasonable grounds to believe a person is wholly determined to abuse and invoke our money-back offer, regardless of the end quality of the job. The warranty does not cover any pre-existing stains including tannin caused by tea or coffee, alcohol, any types of paint, any cosmetics, any dyes, inks, bleaches, plant fertilisers, corrosive liquids, drain cleaners, acne preparations, contact lens solution, pet stains, insecticides, acids, abuse, draft marks on the edge of skirting boards and doorways also unauthorised spot cleaning products (eg Vanish, 1001), everyday use or natural disasters, request for a money back refund must be made in writing.

To maintain a high standard of service and provide a safe work environment for our employees, Upholstery Clean reserves the right to refuse or discontinue service to any customer, client or otherwise. Service may be denied to any individual or company thereof who misbehaves by disrupting the standard provision of services, or if a client’s behaviour or environment threatens the safety (emotionally, mentally, professionally, spiritually, etc.) of employees.

Any claims must be based upon the current value of the article concerned when the work takes place, considering wear and tear. In case of a complaint, Upholstery Clean must be notified within 5 days after the cleaning work is completed. No claims will be accepted after this time if the Client is dissatisfied with the job.

A cleaner must be allowed to return and redo the job at no extra charge. The insurance policy will cover any accidental damage caused by an operative working on behalf of Upholstery Clean. The client accepts and understands that poor service, breakage/damage or theft must be reported within 5 days from our service date. Failure to do so will entitle the client to no claim. Upholstery Clean shall not be liable under any circumstances for special, indirect or circumstantial damages, including loss of profit.